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Buying a Dell computer?
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Hi all, buying a 'bottom end' (c.400 GBP) computer so I can do a bit of work at home and Dell seems to offer the best deal, my only concern is the 'collect and return' 90 day warranty. Does this mean they can keep my computer for 3 months to fix it if it breaks down and I have to send it back - or is it only guaranteed for 90 days (which I find hard to believe)!?
What's their 'phone support like am I likely to end up in an automated queue?
I'd order one from them now but not sure whether to pay a little bit extra and have the reassurance that I can take it back to the local PC world and bang my fist on the counter if anything should go wrong.
Any experiences anyone?
Many thanks.
Answers
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Hi jon1968. I bought a Dell 3000 last summer and it would work for a while, but then the picture began to wobble and flutter.
I contacted Dell and the person I spoke to went through some tests with me over the phone. It took over an hour. Unfortunately, the screen was still playing up and they arranged to collect the tall box, as they believed there was a problem with the mother board.. (Don't worry if you've thrown away the packaging by this stage, as they take care of that.)
The computer was returned within five days with a new motherboard, but an admission they could find no fault.
My problems persisted and I contacted them again. By this time they had completed some background checks on their products and discovered a series of monitors had been playing up and agreed to replace mine without questions. It was replaced within a day or two and I've had no problems since. (They collect and deliver in 1st 90 day period, free of charge)
Throughout this situation, I dealt with the same agent (Call centre in India.) He maintained regular contact via e-mail and phone and was extremely helpful and kept me updated.
My only concern with Dell is the sales team. They are naff!! I would also advise you ask for a flat screen as they will automatically assume you want the cheapo and enormous TV style monitor.
As I've mentioned, once you get past the sales team, Dell are OK. My suggestion would be to know exactly what you're after and once again, do insist on the flat screen. I pushed and pushed and got mine for no extra charge. They need the sales more than you need them, so don''t be shy about asking for your exact needs and haggle! They'll soon pass you on to a supervisor if you are insistent, but polite about it.
Good luck!
I contacted Dell and the person I spoke to went through some tests with me over the phone. It took over an hour. Unfortunately, the screen was still playing up and they arranged to collect the tall box, as they believed there was a problem with the mother board.. (Don't worry if you've thrown away the packaging by this stage, as they take care of that.)
The computer was returned within five days with a new motherboard, but an admission they could find no fault.
My problems persisted and I contacted them again. By this time they had completed some background checks on their products and discovered a series of monitors had been playing up and agreed to replace mine without questions. It was replaced within a day or two and I've had no problems since. (They collect and deliver in 1st 90 day period, free of charge)
Throughout this situation, I dealt with the same agent (Call centre in India.) He maintained regular contact via e-mail and phone and was extremely helpful and kept me updated.
My only concern with Dell is the sales team. They are naff!! I would also advise you ask for a flat screen as they will automatically assume you want the cheapo and enormous TV style monitor.
As I've mentioned, once you get past the sales team, Dell are OK. My suggestion would be to know exactly what you're after and once again, do insist on the flat screen. I pushed and pushed and got mine for no extra charge. They need the sales more than you need them, so don''t be shy about asking for your exact needs and haggle! They'll soon pass you on to a supervisor if you are insistent, but polite about it.
Good luck!
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