Buying Bicycle From House Of Fraser

[OldChestNuts]

Readers and Posters:

Went and bought bike from house of fraser and their bikes are sold by Evans Cycles. The sales person assured me that the bike will be delivered within 3 days if delivery to store. Now it is 20 days passed still no sign or no email notification of delivery. Went to store and saw the same sales person to ask for the bike last week. He said it will take 7 days. He doesn't seem to realize that it was 14 days when I went back to see him.
I also bought accessories for the bike which the store says they will fit them on when the bike arrive.
So who is my contract with? House of Fraser or Evans? The recipe is House of Fraser till issued.
Who do I complain to when bikes does not turn up because the bike is lost by Hermes.

[Zacs-Master]

Your contract is with HoF.

HAlf a story really. When you say 'He said it will take 7 days. He doesn't seem to realize that it was 14 days when I went back to see him'

How did the rest of the conversation go? Any reassurances. Dis they make any calls to try to sort it out? Did you speak to (or ask to) his line manager?

[Maydup]

I understand your frustration, you have waited 14 days and they’re still saying it will be 7 days before it’s delivered.

Time to get cross with someone more senior at HoF.

[barry1010]

You are within your rights to cancel the order, if that is what you want to do. You should get a full refund for the bike and accessories.
If you buy direct from Evans online they are offering next day delivery for £7.99 and they have a sale on.

[OldChestNuts]

I just found out that House of Fraser, Evans Cycles is all owned by Sports Direct. So they have awful customer service especially when you try and return things.

Anyway I managed to sorted it out now. I went back to the store earlier and got one of their display bike and they fitted to all the accessories to it. Rode home and all working fine. Just a very bad experience. I think the we root cause is that the Evans should not have used Hermes or Everi. I only found out when a friend mentioned that Evans were on BBC watchdog complains panel along with Everi last year.
Hope Evans use another professional outfit to deliver their bikes.

[barry1010]

Glad you are sorted, hope you have many happy miles of cycling

[barry1010]

Ive just checked their website and if you buy online you can choose delivery by DPD

[Bazile]

Isn't Hermes and Everi the same

So Hermes have still got a bad reputation , then

[Bazile]

//went back to the store earlier and got one of their display bike //

Did you get a reduction for a display one ?

[Hopkirk]

Sports Direct have renamed themselves Fraser's Group.

They do indeed own Evans Cycles, bought when it went into receivership. They also own House of Fraser, bought when it went into receivership.

He knows how to get a bargain does Mike Ashley.

[pastafreak]

Evri has a terrible reputation...they've been on both national and local news reports a lot. Throwing parcels around...delays etc.

[Hopkirk]

Our Evri delivery man is excellent. I've never had problems with their delivery network either.

[Bazile]

//He knows how to get a bargain does Mike Ashley.//

He's always wanted to own a department store

[DTCwordfan]

Phone Bradley Wiggins......

[Hopkirk]

Mike Ashley has just bought the Coventry rugby and football stadium - out of receivership.

[Canary42]

Windscale got a terrible reputation so to hide this they changed its name to Sellafield. Sadly Sellafield then continued in the same vein.

Hermes/Evri follows the same pattern it would seem.

[Hopkirk]

A school near us seems to change its name regularly.

[Gromit]

Evri/Hermes are a crock of sh/te, but big companies still use them which discredits them.
Nothing you can do really but wait unlike your order eventually turns up.
HofF and Evri will both asked for feedback on your buying experience, and it is then when you get let rip on the poor service you have received.

[Gromit]

I had no idea that Hermes had changed its name to Evri, until recently when a couple of my on-line orders got stuck in their system. The estimated delivery date came and passed, and the parcel tracking part of their app showed my orders languishing in their depot for weeks and weeks.
Their website is abysmal. I tried to have a webchat with one of their bots that didn’t work, and tried to get the delivery moved to my workplace, which didn’t work either because of a failure on their web front end.
Just slaughter them if you get the opportunity to give feedback. And email the company you made your purchase with that you will be unlikely to use their website again as long as the delivery/courier service is so poor..

[Zacs-Master]

A bit of a run down on Mike Ashley owned businesses. Quite surprising:
https://www.business-live.co.uk/enterprise/mike-ashley-frasers-group-administration-16723204

[Bazile]

I wonder if he is interested in my local corner shop - Gurdip Singh Groceries