Buyer Be Aware: Ebay Click And Collect At Argos Sainsbury's

[OldChestNuts]

I recently have used the pick and collect and 40% of parcels been delivered are problematic. The store either have not scanned the item or can't find the parcels.
Case 1. Turn up with the FM number and spent more than 30 minutes to find the parcel. Great at least it is found.
Case 2. Courier tracking stated delivered, but a few days later still no FM number for collection. So turned up and shows them the ePC number to generate FM. Told to go back again the next day. Returned and enquired and found parcel.
Case 3. Delivered but no FM. Enquired after 48hours delivery and told them it was delivered and signed by a names person. Staff said there is no such staff as the name stated in n the courier tracking. Now as a Buyer is at a lost. So Buyer will not get any protection to get refund.
Case 4. Presented FM number and scanned by staff. Staff try to locate the parcel but can't find. Now the problem is that eBay thinks the Buyer has collected to the parcel because the FM code has been scanned. So Buyer lose out on this and has no protection to getting a refund.
Anyone experienced any of the cases above and what outcomes did they get from eBay.?

[pastafreak]

I've always used click and collect...so far no problems whatsoever.
I'd imagine the issue is the store, not eBay.

[bhg481]

Some people might wonder why you persist in using the same store for C&C when you have so much trouble with it!

[Maydup]

I'm surprised as my experience of Argos in Sainsburys has always been good, well organised and swift.

I would look for the next nearest C&C option and try that next time and see if its any better.

[bednobs]

if 4/10 of my parcels were causing a problem, i'd change to home delivery i thnk.
is it cheaper to do click and collect ot something?

[bhg481]

C&C is no cheaper but it means you don't have to wait-in for a delivery or take time off work. I've just done a C&C on a printer as next week will be a busy week for me.

[bednobs]

bit of a bummer when you have to go pick up parcels on 10 occasions though, although everyones circumstances are different i suppose