Repair or Replace warranty

[DivaDebs]

Hi there. I put up a question re consumer rights (see help on mu consumer rights, please), and the very helpful Chris replied to me saying: Irrespective of any warranty, your right to 'repair or replacement' lasts for at least 2 years from the date of purchase. (This is embodied in EU legislation). A recent UK court ruling, however, has provided a precedent which effectively states that your right to 'repair or replacement' (in respect of most types of electrical goods) is now extended to cover a period of 6 years from purchase. However, as I suspected, the company are asking for proof of this - could anyone direct me to a useful url to shut them up! Thanks

[alan30]

Is this any good?

http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm

'For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).'

[DivaDebs]

Thanks very much Alan. I have sent that on to them now, and hope that I get a sensible reply. Thanks again, Debbie

[Thewiseman]

I would just like to point out that the product must be proved to be inherently faulty from day one (cost incurred by consumer to prove this) otherwise you are only covered by manufacturers guarantee. Hence the reason many shops sell extended warranties etc.