Tesco Deliver To Your Door

[Dollie]

I've just used Tesco online for the first time and put in a huge order. It was delivered in the time stated and was all totally correct - don't know why I'm amazed but I am - suppose its because these days I'm used to being let down by big companies. Has anyone had a bad experience of using Tesco's internet shopping service?

[nickymitch]

I've used Tesco online for several years and have never had any major problems with them, they have occasionally left one of my bags on the lorry and not re-delivered it which can be a tad annoying. On Christmas eve one year they forgot all my vegetables but thankfully bought them back.

I've been using Sainsbury's now for 2 years, they seem to be cheaper - they offer free delivery on all orders over �70 on 3 days a week and there delivery slots are only for 1 hour instead of 2 and not only that if they are 1 second late they give you a �10 voucher off your next shop - I've had 3 (our house is very hard to find!).

[shaz27]

Hi, glad that you are pleased with you're shopping experience. I am a dept manager for tesco and have used the service many times, only two things that I have had problems with, are some fresh items being very short date coded even going out of date on the delivery day, so keep an eye on that, and the first time that you do a shop can take quite a while, but subsequent shops will be much quicker as you can use the favourites option which brings up all items bought in the past. Just keep an eye on the date codes and if you get a problem please complain as no feedback for us means nothing will be done for customers future orders. Hope you will endeavour to use our service in the future and enjoy saving time queuing at the checkout. Just one last piece of advice, I know it's a bit early to be talking xmas, but if you want to miss xmas rush you can place your xmas order approx 3 weeks before as delivery slots always run in advance, just place a small order to begin with to guarantee a delivery slot and then you can amend upto a few days before. Just make sure that you checkout after each amendment or your order will not be delivered.

Happy shopping.

[curiosity]

Shaz27, exactly my problem with both Tesco and Asda online, is the date thing. When I shop, I get goods from the back cos I know that this is usually where the longest sellby date will be, but I wonder if the designated shoppers do the same or just pick the nearest thing up. It would be good to train your shoppers to get the things from the back, but this may condradict your policy to put them at the back in the first place. It could be a good selling point though for online shopping, cos you're still sure to get enough customers through the doors who pick up the front items.

[Manni]

was wondering,

do u find that it is a better shopping experience using the internet to buy groceries? why do u favour online grocery shopping then to actually go to the store?

and being a non-online shopper, is it difficult and time consuming to shop with tesco online?!

[curiosity]

At first it is a bit time consuming, cos you tend to look more at the products and wonder if you could use them. I think you also feel a bit unsure as to the freshness etc. and whether your local shop does something cheaper or on offer, but I think this negates the convenience of online shopping, if you then have to go to a shop to get a main ingredient cos it's on offer or better, you may as well do your whole shop there. So you need to bear the convenience thing in mind. But to be honest, you can sit and shop in the worst weather, at a time convenient to you while the young kids don't get anywhere near the biscuit aisle, or the teenagers the CD's Magazines or toiletry aisle. Asda let you put in the number from your last till receipt and your whole shopping list comes up, all you need to do is delete the items you don't want, you can also save this so everytime gets easier. I've never had a bad experience with either Tesco or Asda.

[lady_p_gold]

I use them all the time, sometimes Tesco, sometimes Ocado (Waitrose) sometimes Sainsburys, I have always found them great and no lugging heavy stuff all over the place. The only time I had a major problem and they were way out of the time slot, I phoned up and the Manager threw in a free Chardonnay wine box. If you have a favourites list you can skim down it and do your shopping in the click of a mouse at your desk ...... brilliant !

[jon1968]

I tried them twice and was disappointed both times. I think they�d be OK for non perishables but the fresh stuff I got was really second rate - short codes and the meat was cut by an amateur!! Maybe I�m overly fussy though - I do tend to have to rummage through the meat cabinets at the best of times for something as simple as an evenly cut steak etc.

Glad your shop went well though - I still use them (and Sainsburys) for all my wine though!!!

[hugoboss]

Yeah i did once or twice - but it was about 4 years ago so they may have changed since then. They used to "substitute" items if what i wanted wasn't in stock. Sometimes the substitues were appropriate, but once they gave me decaf coffee instead of regular coffee!! how is that the same!?!

[Kenzie]

Never shopped on line because of the use by date thing (like curiosity I always take from the back which can mean the difference of 4 or 5 days - important when you shop only once a week) and would like to bet that the designated shopper takes from the front (is there a personal shopper out there that can enlighten us?). However, I can definitely see the advantage of on line shopping if you are a busy person or transport is a problem. I always shop on Friday morning at 7 am - there are only ever 2 or 3 other shoppers in the store so I whizz round and it's great - but, then, I'm an early riser and it doesn't pose a problem for me.

[Bohne]

Lucky you!

I would love to do grocery shopping online, as I hate shopping. In Germany it is not being offered by any of the big supermarkets, yet, though.

Just one question to all you online shoppers:
Do they deliver late afternoon/evening, say after 17:00h?
Since I am working all day, deliveries during the day would be no good to me anyway.

[brawburd]

Tesco to 10pm and Sainsbury to 11pm.

Use both and have had no problems since the early days. The sites are better laid out now and the deliveries are efficient.

Sainsbury, as nickymitch says, have 1 hour slots and automatic compensation for being late. For me that gives them the edge.

[brawburd]

actually Sainsbury to 10pm and Tesco to 11pm!

[rosyrussell]

One think I have found from doing my shopping online, I spend considerably less! I don't have the children following me round going 'oh mum can I have one of those', I can add up the amount I have spent before I have actually committed to paying, so I can remove non essential items if necessary. I don't have advertising slogans and special offers thrust at me, I don't have those totally pointless tv screens with their annoying adverts and music... (which must be aimed entirely at children, as I am too busy looking at the shelves to even look at them)..... all in all, definitely worth doing!

[divasweetie]

our delivery time slot for a �130 online tesco shop was between 12 and 2 today...it's now 8.45pm nd no sign of it. no compensation. i'd call that a problem.

[brawburd]

Not good divasweetie - did it ever turn up?!

Last week in the heaviest snow Scotland has had for 50 years my Tesco order arrived bang in the middle of my delivery slot.