replacement

[chazza]

I bought an umbrella in next and it broke the second time I used it. Do you think I could demand a replacement as its not "fit for purpose"?

I don't have the receipt

[drchasuble]

Did you pay by card? Then you'll have the transaction on your statement. If it's faulty they should take it back or at least swap it.
I bought 2 pairs of shoes from Bertie last year. The heels on both broke within days. I didn't have my receipts and had this big rant planned in my head for when I took them back. They put the money straight back on my card and I didn't even need to use my long angry tirade! I think if the product's faulty most people will do an exchange.

[chazza]

i cant remember how i paid but I'm not due a bank statement for some time now anyway.

It says NEXT on the umbrella so its obviously from there

[ugly_bob]

only problem with that is you can't show when you bought it.
Go in the shop and ask them. They might do it anyway.

[lilyfrog]

If an item is faulty you are entitled to a refund or replacement without a reciept

[B00]

Like Ugly bob has already said- without proof of purchase you're unable to prove when this item was bought. Yes, if it's unfit for the purpose you are entitled to a refund HOWEVER this rule only applies if it's within a reasonable timescale that ya brolly broke, and regrettably you can't prove that.

However, there's no harm in seeing if Next will accept your word for when it was purchased- you never know :-)

[rockyracoon]

Next have quite a good returns policy, much better than some shops. I reckon they will replace it but not give you your money back.