sofa problems

[chic21998]

Sorry I know its the wrong section but no one seems to be in the shopping bit!

We purchased a sofa from dfs in feb last year and it has been a total disaster.Honestly its the most uncomfortable thing you have ever had to endure.

It cost us �995

DFS have offered to repair it ect...

In reality I want a different one altogether, I cant believe you pay a grand for a sofa and after a year it has to be repaired, surely this is ridiculous.

Does anyone know what I can do or had a similar experience?

Thanks

[PinkFizz]

How long was the warranty on it?

[chic21998]

1 year, we made our first complaint at the beginning of dec but have had to wait due to xmas ect...

[babydust]

dfs = dodgy f*****g sofas

[tubeway]

I agree - we have had one sofa from there - never again.
The one we had lasted about a year then started to fall apart. Rubbish quality and expensive for what it was.

[kaztuz]

Why not try speaking to your local Trading Standards office, you should be able to find the number on Yell.com. They should be able to give you advice on what to do.

[quonky6]

wel lyou can thelp that they are closed over christmas so you should go in and stand your ground.

[smurfchops]

I have had a DFS sofa for just over three years, very uncomfortable and I now have permanent back ache. I have to put my feet up on the footstool, luckily I bought one at the same time, as I just can't sit with my legs down, it is too long and my legs are a bit short ! Also the cushions are useless, gone all saggy in the middle, I have had to replace them with foam at another �200. Never again! John Lewis here I come.

[sofamakers]

Next time before the sofa purchase consider this advice:
A leather sofa is a timeless classic, and will often age beautifully and get even better looking over time. You also needn’t worry about staining as much as you would with a fabric sofa, and can simply mop up any spills. Undeniably, the sophisticated feel of a leather sofa cannot be imitated, and is great for styling with thick throws and cushions for a little more cosiness in the winter. Leather is the more hypoallergenic choice, too.
As with anything, the price you pay for your sofa reflects the quality of the material used. And whilst leather sofas are perceived to be more expensive, that’s not always the case when lined up alongside a premium fabric sofa.
When it comes to value, you need to take into account the other criteria we’ve used here and factor in things like comfort, cleaning and even allergies. The sofa that ticks most boxes for you is the one which offers the best investment.