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Twirly00 | 21:54 Wed 25th Apr 2007 | Shopping & Style
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Something I ordered online has got lost on the post. The company gave me the tracking number and I spoke to Royal Mail who said it has been delayed somewhere in the postal system but cannot be declared lost until 15 working days after posting.

Do I have to wait this time before doing anything or can I demand a refund now or demand that they send me out a replacement now? I really need this product asap and cannot wait another week.
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