i remember ages a go having trouble with littlewoods i bought a pair of shoes from them and within a few days they fell apart i sent them back and they said it was wear and tear and not their fault and then sent them back to me this carried on over several weeks, i sent them back to them and they would send them back to me and we both kept to the same reason and in the end they accepted responsibility, took ages tho, but as everyone has said it is up to them to supply ou not the makers. dont give in to them these big firms think they can walk all over you