Broken tv

[tamirra]

Hi we bought a 37" flat screen tv from the btshop online a year ago, the speakers on one side have blown, we have contacted the btshop and although we bought it from them we have been told we have to go back to the manufacturer who makes them which are Hanspree, we think the shop that sold us it should be the ones that sort it, not the ones that make them, who is right?

[Ethel]

You are right, under the Sale of Goods Act 1979.

Obviously BT can't repair it and will have to forward it on to Hanspree, so it could be quicker for you to send it to Hanspree yourself.

http://www.consumerdirect.gov.uk/after_you_buy /know-your-rights/electrical/

Even if the TV is out of guarantee, it must be of satisfactory quality. It is reasonable to expect a television to last more than 12 months

[tell-me-more]

I tried the same approach when a Fridge Freezer I bought went wrong after about 18 months. It was out of Curry's 12 month guarantee period so the store manager said there was nothing he could do.

When I told him it was reasonable to expect the product to last more than 18 months, he denied that that was the case! Fortunately for me, the manufacturers, Bosch, offer a 2 year guarantee themselves, but I was not at all impressed with Currys' attitude.

Sorry if I'm hijacking your question Tamirra, but I'd be interested to know, how do you argue that 12 months, 18 months or whatever is an unreasonable timeframe for a new product to break?

[tamirra]

Hi again, my tv is stil under its warranty as it came with a 2 year one, so whose problem is it then?

[Ethel]

Manufacturer's warranty?
In that case I really would contact the manufacturer directly and put in writing to the seller that I have done so, including the date the fault occurred, the date you notified the seller and the date you notified the manufacturer.

If push comes to shove it will be the seller you sue, so he needs to be kept informed.

[tamirra]

Thank you all for your help, i reallyapprciate it, i have kept all my emails that were sent to the seller for proof. Thanks once again. xx

[Ethel]

If you want to refuse a repair and insist on a replacement or refund, you will have to pay an independent expert to inspect the television and state that it is 'inherently faulty'.

After six months the burden of proof is on the buyer to prove this is the case.

If your guarantee is for a repair, or replacement if a repair isn't economical, then you will have to decide whether to accept the repair or pay for an inspection.

[jrtv]

You should have a help line number in case of breakdown that came with the paperwork in the tv box, this number get's you a call out from an tv engineer that's contracted to Hanspree.