DFS... any advice?

[jem_bob]

Wish I'd never bothered with them! They promised us our sofa would be with us in no more than 6 weeks and it was likely to arrive in 4. It came yesterday after 7 1/2 weeks and it's the wrong one! We ordered a sofa that ordinarily comes with patterned cushions and a patterned trim around the bottom. We wanted it plain black and was told by the sales assistant that they're made to order, so if we wanted it plain all over, it wouldn't be a problem. After being without a sofa in our flat for 3 weeks (spending every evening in bed!), it arrived yesterday with patterned cushions and the trim around the bottom. Not at all what we asked and paid for! We can't keep it that way as the pattern is cream and black, our living room is white and pink with patterned wallpaper, so it just looks cr*p. Spoke to a girl with a real attitude problem at DFS this morning. Said that she would order the plain cushions for us, but that the trim doesn't come in plain. This isn't what we were told when we ordered it, else we never would have bothered! The manager is going to speak to me tomorrow, but I got the real impression they were going to argue this out until the bitter end. My invoice says 'Plain Black' and 'Cushions to be plain all over'. So they clearly haven't delivered what we ordered. But in regards to the trim, it's our word against theirs. Any advice on where we stand with this? To add insult to injury, we didn't even get an apology. Do we have the right to argue for compensation? Thanks!