rights on returning skin product causing allergy

[SteveBam]

I developed an allergic reation to a sensitive-skin shampoo and wish to return the product for a refund. The shop says it is not their policy to give refunds on skincare products, but to contact the manufacturer. Is the retailer obliged to refund me directly as they supplied the product?

[carrot99]

I wouldn't have thought you were entitled to a refund at all, you bought it, used it and didn't like it.

If you are very sensitive I should imagine that your doctor/pharmacist could advise you on suitable products to try.

Put your question in Law for a proper answer though.

[bednobs]

i would have to agree ith carrot99, just becuse you are allergic to a product, whyshould the retailer have to pay for it? it's nt like they cn sell used cosmetics to someone else

[hc4361]

You are entitled to a refund from the seller if:
the item is faulty
Or not as described
Or not fit for the purpose for which you bought it.

As this was sold as sensitive skin shampoo you would not expect to get an allergic reaction from it. You cannot use it, so it is not fit for purpose. You are entitled to a refund from the seller under the Sale of Goods Act. There is no direct relationship between you and the manufacturer whereas you have a contract with the seller.

[daffy654]

The shampoo was sold as sensitive,not hypo- allergenic.So it was fit for purpose.You have no right to refund from the retailer.The manufacturer may give you a voucher as a courtesy if you write to them.

[heathfield]

Many manufacturers will cover themselves by stating on a product label that if you have any ill effects, stop using it.
But I agree with Daffy - return the bottle to the manufacturer, and you'll probably get a voucher or summat. It's to their benefit to know that some people are having an adverse reaction to their product.

[philandlil]

I bought some foundation from Debenhams the saleswoman told me it was suitable for sensitive skin and put some on my face, it started stinging not long after i got out of the shop, so i took it back and was given a full refund.

[carrot99]

but philandlil surely you purchased and returned a full product - you didn't buy the saleswoman's open bottle did you?

[philandlil]

Carrot99 - i didn't buy used goods but the store i took it back to didn't actually sell it, the saleswoman did a tour round certain ones of their shops. If she hadn't tried it on me first but had told me it was for sensitive skin and when i used it had a bad reaction i would still have taken it back.