Returns

[Snappy]

I bought some dvd's in a 5 for �30 offer at a virgin outlet store near me yesterday. Two of those were for a present for my granda but when i looked last night he's already got them! Will i be able to change those two for two different ones? I have the receipt and i just want to change those two.

[Greedyfly]

Take the two back and your receipt and they should swap you those two for anything out of the 5 for �30 offer to the sae value or - something else to that value - they may even give you gift vouchers. As long as the goods are in the condition you bought them you should have no problem!

[andy hughes]

Legally, the shop is not obliged to exchange your goods - they only have to exchange if the goods are faulty. That said, almost all shops offer a 'goodwill' system where they will exchange quite happily. Some shops will exchange if you have your receipt, and offer a credit note or vouchers if not. A major chian like Virgin will exchange your DVD's with no problem.  

[smudge]

Before venturing out, I would phone the shop first & ask to speak to the Manager. I'm sure if you explain about your Grandad already having the DVD's, he'll understand. If he agrees, at least you'll have the Manager's name & it will make live easier for you, if & when you do return to the store. Good luck.

[smudge]

*life

[smudge]

How did it go Snappy?