Washing Machine Connection Charge

[chrissa1]

Not sure where I should post this but........ Bought and paid for connection of new and disposal of the old washing machine from Tescos.
When they arrived it couldn't be fitted because the wooden flooring was too tight and we have pulled up the floor and got it connected ourselves.
They left without disconnecting the travel bolts and if I hadn't heard of these bolts in the past I might well have started the machine with them connected and damaged it.

Now, it was my decision to let them leave and I suppose I could claim my £19 back but do I have a case with Tesco about them not leaving me a serviceable machine ie, ready to work, just not in situ because of the floor?

[factor-fiction]

A case for what... I'm not sure what you hope to achieve?
Yes I suppose you could ask them to come back and remove the bolts. If you are hoping for a free hamper of groceries a s compensation though i think you'll be disappointed. If you just want an apology you may get one

[chrissa1]

I'm quite capable of removing 4 bolts factor, credit me with some ability.Lol. Just wondered why they left me with it like that and never said anything about the bolts.

[bednobs]

perhaps they could claim from you for not fulfilling your end of the bargain!
"If you have selected an installation please note that for washing machines, dishwashers, tumble driers and fridge freezers you will need to disconnect your old appliance before we arrive."

[chrissa1]

Good point bednobs, but that wouldn't stop them disconnecting the bolts would it?

[NazNomad]

if they had been able to connect it, would they have removed the bolts? I would like to think so.

So left unconnected, all they did was deliver it ... I'd demand my 19 quid back.

[chrissa1]

Yes Naz, I think I'll pen an e mail to Tesco tomorrow.
Anybody have any hints about laying a new floor. Lol.

[factor-fiction]

So was the £19 charge just for removing bolts and installing the machine? If so then maybe you could have a case for getting the £19 back- although if they'd hired an extra plumber just to do the fitting they might argue he still had to turn out so you should pay.
However if the £19 included the delivery then I think it's only right you should pay.
Still, there's no harm in asking

[chrissa1]

Yes factor, just for removing the bolts and connecting it up. We've ripped the floor . up and connected it up but I'm having diffs with the bolts, they are so tight.
I've posted a ques in How it Works.