Crosswords2 mins ago
faulty goods
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For more on marking an answer as the "Best Answer", please visit our FAQ.If you produce your crediut card receipt, and the bag, then that is reasonable proof of purchase. The goods are not of useable quality, and under the Sale Of Goods Act, you are entitled to a replacement, or a refund - your choice, not theirs.
If they refuse, advise them that you will tkae the issue to the Trading Standards Department at the local Council - stopping off at the local paper on the way to see if they'd like to make a story out of a shop that is denying you your legal rights.
Be polite, but firm - they should cave in - if not, carry out your threat.
the store could be refusing to issue you with a refund because they don't believe the fault with the item is due to a manufacturing problem but factors outside their control. i.e. if the care label instructions weren't followed correctly. Despite the fact that you can produce proof of purchase they have the right to refuse a refund if they think the garment has been damaged by yourself (i'm not saying it has) but in matters like this its your word against theirs unless the garment is examined by a quality assurance specialist.