I have to say that while I support some of the charity shops, it does not sit well with me when they sell all sorts of new things as well. Most are not transparent enough with regards to clearly showing people how much of the moneys raised actually goes into direct help for those they are supposed to be helping, how much goes for staff, directors, overheads etc. Another problem is the attitude some of the shop staff dish out to customers and those donating good items. Staff (volunteers) in many of the shops are quite full of their own importance, consider themselves above others and can even be rude. We have had that a few times recently and needless to say, we didn't go back again! The other problem you so often see is that there are too many charity shops, which does hurt "normal" trade and they are often not presented well, which brings the area down a notch! We are now very selective as to where we donate things. The animal ambulance charity we support only sells used items and keeps its overheads to a minimum, so a very large proportion of their income is used directly for the animals in their care. This is the way it should be. We also support the air ambulance, as they do a vital job and also manage their funds well.