Proof positive that the benefits system is potty

[naomi24]

We rang the appropriate government offices to tell them a family member had recently died, and the first question they asked was ‘Is she there with you now?’

‘No, she’s dead – that’s what I’m telling you’.

We filled in the forms they sent us and returned them, and have now received notification that her winter fuel allowance, that she has no hope of using because she’s dead, will be paid to us!!

No surprise the system is short of money! Crazy!

Any more examples?

[Mamyalynne]

http://www.dwp.gov.uk...winter-fuel-payments/

[KerrAvon]

The basic problem these days is that public sector workers are hired for their ability to not think for themselves. Not sure if this is really true but it does illustrate the problem!
http://www.consumertr...howthread.php?t=12996

[LazyGun]

@KerrAvon
You post a link to a story about 1 persons surreal conversation with a customer service representative from Citibank, a privately owned bank, as an example to back up your sweeping and inaccurate generalisation that public sector workers are hired for their ability to not think for themselves?

Have you heard the proverb that includes the term "pot-kettle-black"?

[zebo]

When my Mother in Law died, we informed the Pension ofice responsible for paying her pension from her late husband's employment. The reply was addressed to her and started of by thanking her for informing them of her change in circumstances.