// i wouldn't go to max clifford, i would probably go to another chemist to try my luck, then complain to the owner of the first one and the national pharamcy associaion in writing. //
So you would complain? I thought you didn't have a problem with it. Now I'm confused.
//Come to think of it, why should a shop owner find it acceptable to alienate a customer and lose a sale because of an employee's beliefs? //
This is the point really Naomi. The person refusing the service may be a bit strange and unreasonable, but you can't physically force them to do something they don't want to. My problem is with the shop (and possibly the law) which condones the strange and unreasonable behaviour by allowing it from the employee.
That's why I said earlier, they should at least ensure that there is always someone available to serve the product, if it's a product they stock and there's no good reason to refuse service (drunkenness or whatever), or failing that put a sign on the door so people know to go elsewhere.