Bt Asking Me To Use My Computer

[Jennykenny]

Have spent almost the whole month of January trying to persuade BT that my Vision box is broken and can I have another one. Got it eventually but there were many, many phone calls back and forth, and two asking me to log onto my computer. I couldn't be bothered. Was in my nice little warm sitting room and had no interest in going upstairs to a cold study and faffing about on the computer. I told them they would have to work it out at their end without the computer, and thought no more about it.
Article in today's Sunday Times where people have been conned by people purporting to be BT and have been asked to download an app, which set up a direct debit and took out a load of money from their bank accounts.
I don't know if my case was coincidental or I avoided being scammed by my laziness, but worrying??

[Buenchico]

If you phoned BT (using a number which you trust) there can be no reason to worry.

If they phoned you when you expected them too then, again, you shouldn't have anything to worry about.

It's only unsolicited calls which can be dangerous.

It's common practice for a bona fide company to ask you to go online (and possibly to allow them access to your computer) if they think that it can help them solve your problems. I recently persuaded another ABer to phone the company which had supplied his new computer (which wasn't functioning properly). They took control of it over the internet (with his permission) and completely reinstalled Windows (thus solving his problem).

I doubt that you've got anything to worry about.

[Jennykenny]

Thanks Chris, that's reassuring. You hear so many horror stories these days...