Vista laptop will not shut down

[JMR27]

My Samsung laptop running windows vista will no longer shut down properly. A few days ago I allowed it to instal a new version of Norton 360, this was co-incidental with installing an updated version of Garmin mapping software. I now have to cut the power at source to turn it off. System restore does nothing to resolve the problem, but it does make all the norton software disappear completely.

[AlBags]

When you're ready to shutdown ..
Open task manager to see what's running. Look for processes you recognise by name and try closing one at a time until shut's down sucessfully.
Use MSConfig or the actual program settings to make sure prog does not automatically run when Windows starts.
Try this first.

[JMR27]

Hi Albags thanks for your help. Will give it a try and see what happens.