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Thanks rojash. I know you're right! The thing is once we could for instance take a programme from one computer and put it in another, etc. etc. with ease, but the newer computers have it all tied up now and it is so much harder to do anything - they seem to be in complete command. Not that this is an excuse....... I know that my tech knowledge is limited but I will have a try on an old computer. Regarding the second problem, the wireless is secure and I went along with all the necessary relevant details asked but it failed at the last hurdle, which puzzles me.
Dear Chuck, I don't really know either! I just thought I would just update an old laptop to pass on to someone else. I realise my mistake now.