HP AIO C4800

[ray388]

I HAVE HP AIO C4800 (SCANNER PRINTER COPIER), IT PRINTS NO PROBLEM BUT SCANNING STOPS, SOMETIMES AT FIRST ATTEMPT OR JUST WHEN IT FEELS LIKE IT, SOMETIMES HALFWAY THROUGH A SCAN.
I HAVE REINSTALLED A MILLION TIMES, GOT ALL THE LATEST DRIVERS AND STILL CAN'T FIND A FIX FOR IT.
BEEN ON WEBSITES GALORE AND HP DON'T HELP AS IT NOW OUT OF WARRANTY

[Wak]

Hi Ray, I had problems with my AIO HP when scanning as it often said that a file was missing. I tried to reinstall/repair the installation but it half re-installed the entire system again and then wouldn't let me remove anything at all. Tried for two days and then came across the following site which enabled me to remove every trace of HP in folders and registry. Now it works a treat after re-installing. Just thought that maybe you had a loose file somewhere which wasn't being removed properly during the uninstall.
I ran the L1, L2 and L3 removal parts mentioned on the site.

http://www.out-of-war...all-and-reinstall-hp/

Hope this helps.

[ray388]

TRIED TO OPEN THE LINK BUT GET THE FOLLOWING..You don't have permission to access /three-ways-to-uninstall-and-reinstall-hp/ on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

[ray388]

if anyone can access the site can they copy and paste instructions for me..thank you.
ray

[Wak]

Hi, Ray, Just seen your replies.
Funny, but I got through to the site the other day but now, like you, I can't.
However, I did copy the instructions down and have a .Doc file I can send if you can let me have an e-mail address.
There are three pages but I could try to paste the one page I followed if you wish??
Wak.

[boxtops]

Have you tried here... http://hp-scanjet-480...oftware.informer.com/

[Wak]

This is the bit I followed, Ray.

I DONT WANT IT TO FAIL – HP Uninstall/Reinstall
This route is for extreme issues, wherein repeated uninstall/reinstall failed. It will completely remove everything and reinstall the software fresh.
Steps:
a. Download the latest full feature software and driver from HP.com. Downloaded softwares tend to be more reliable compared to discs. Plus, it is updated.
b. Using your CD, explore to contents of your CD and launch the following uninstallation files:
x:\Util\CCC\Uninstall-L1 x:\Util\CCC\Uninstall-L2 x:\Util\CCC\Uninstall-L3
Do not run Uninstall-l4, I do not recommend it. It may damage your computer.
Where “X:\” is the drive location of your disc.

DONT HAVE THE DISC? if you dont have the disc, all you need to do is double click on the downloaded software to extract its contents. After extracting, welcome back screen appears. Do not install it yet, just click on exit. Click on start – run – and type in the box “%temp%” to go to temp folder. Locate the folder that starts with “7z…”. E.G. “7z6nC”… The content of the “7z…” should be the same with disc’s.

c.Go to Control Panel – Add and Remove Programs (for XP), or Programs and Features (for Vista). If there is any HP Software related to the AiO, go ahead and uninstall it.
List of HP softwares that may be removed: note: do not remove anything aside from softwares that belong to this list.
HP Imaging Devices Functions HP AiO Drivers (i.e. HP OfficeJet J4500 Series)
HP Photosmart Essentials HP Solution Center HP Image Zone
HP Photo and Imaging Gallery HP Software Updates HP Share to Web
HP Director HP Memory Disk
OCR Software (Optional) Shop for HP Supplies (Optional)

d. Delete the HP Folder (or Hewlett Packard if it is an old AiO) located at C:\Program Files. If it’s an HP computer delete only Digital Imaging folder inside the Hp folder. If you are having an access denied message restart your computer and try again.
If you still cant delete the folder try renaming it.

e. (This step is Optional.) Check if all the HP Services have been uninstalled, run SERVICES.MSC search for:
HP CUE Device Discovery HP Network Device Support hpqcxs08
Net Driver HPZ12 PML Driver HPZ12
If services are still there running or with an error like stopping, you may need to remove those manually from the REGEDIT. ( Note: Do not proceed if you do not know what you are doing, you may render your computer unusable if not done properly, instead you may skip this step.)

REGISTERS OF HP SERVICES TO ELIMINATE IN ORDER TO PERFORM A FULL UNINSTALL:
Location: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\S
ervices

HPQCXS08 HPSLPSVC (HP Network Device Support) HPQDD (HP CUE Device Discovery)
Delete the following files if they are present: Net Driver HPZ12 PML Driver HPZ12

[Wak]

Ray, I can send you the full .DOC file if you wish by "CUTESENDIT"
then you can download it from there.
Let me know if you want it, please.

[ray388]

Wak.
that's great "This is the bit I followed, "
I'm going to try that reply you put as I saw it on that site and like you it disappeared..strange, but hopefully that will work.
cheers.
ray.

[Wak]

That 403 forbidden error we got on the original site could mean that they have closed the site down at their end for repairs or holidays so it could open up again soon.
In the meantime shout if you would like me to send the complete .DOC file via Cutesendit.
Wak.