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Hi Chuck Every time I download service pack 3 (and it's been done several times over the past few years) The computer then "freezes" and I have to turn off the computer on the stack....After that the thing just will not start, and the only way I can get anything to work is by pressing F10? as it is trying to start and going back to factory settings.I stopped all automatic updates with windows because of it, and since then have not had a problem....except when I tried to get security essentials...... John