Donate SIGN UP

Help ! I think I have a virus.

Avatar Image
derekpara | 08:05 Tue 01st May 2012 | Computers
25 Answers
Sometimes, when I forward an email the recipient gets it about twenty times - and it's all mixed up.


Anything I can do about this ?


Cheers.

D
Gravatar

Answers

1 to 20 of 25rss feed

1 2 Next Last

Avatar Image
Derek!!!

11:31 Wed 02nd May 2012
If you are using a hotmail address change you password. Do you have a virus protect on your pc.
> Anything I can do about this?

It's difficult to advise you as you've provided next to no information...
At the outset I wish to make it clear that I am Not a Techie and most of my computer knowledge has come from regularly reading this section in which you have posted.

It is possible that you have picked-up a virus and need to establish as quickly as possible if indeed that is the case. Consequently, if you do not have any form of Virus Protection or the means to remove any infiltrations, I suggest that, immediately, you download and run both MSE (Microsoft Security Essentials) along with the Free Edition of Malwarebytes...Don't opt for the 'paid' edition, even if prompted, just click 'download'.....Then report back to this thread. You certainly have nothing to lose.

http://windows.micros...s/security-essentials

http://www.malwarebytes.org/

Best of luck.....Ron.
Question Author
Thanks, folks. Sorry about the lack of info so here goes.

I use mainly outlook express and this is where the problem occurs. I am running MSE, Zone Alarm, and AVG Anti-virus (Free version) 20012. I am quite prepared to add Malwarebytes as well or ditch AVG.

Cheers.

D
The first thing to do is remove either MSE or AVG, they are both anti-virus programs and you don't need or want 2 running at the same time, at best they'll seriously slow down your system and it may even be the cause of your problem.
I would further suggest that this IS the cause of the OP's problem:
http://forums.techguy...re-than-one-anti.html
Question Author
Thanks, Chuck. Which do you recommend I keep ?

D
I'd personally keep MSE.
Doesn't really say much on that link, Mark. However my first thought was that two AV programs scanning the email may well cause the mail to be sent around in a loop causing multiple copies to be sent.
Yes, definitely.
As you have both MSE and AVG running to scan outgoing emails then

Anti-malware Tools
The most common cause of repeated sends that can be traced back to your actual mail program is probably anti-malware tools that are trying to scan outgoing email, or otherwise interfere with the proper operation of the mail program. It's a common cause of repeated (or failed) downloads of email, and when the feature is enabled to scan sent mail, it can interfere there as well.
Depending on the type of interference, the email program responds by saying "well, that didn't work, I'll try to send it again" - and again, and again.
The solution here is pretty simple: locate that feature in your anti-malware or security suite, and turn it off. You may need to close and restart your email program, or even reboot your machine for the change to take effect.
Additionally, This can happen when you are using a virus scanner that integrates with Outlook and therefore does an outgoing mail scan. In those cases you can disable the outgoing mail scan or even uninstall the entire integration and see if the issue goes away. For steps on how to properly disable the integration see the documentation for your virus scanner.
I've had the kaspersky outlook add in go tits up on a client which duplicated about 50000 emails into a mailbox in about 10min (the length of time it took to realise why the exchange server had ground to a halt)
I am now wondering where Zone Alarm fits into the OP's set-up. Is it not a firewall and could it conflict with Windows 'in-built' item.? I only wish I understood all these things.

Ron.
Question Author
Thank you all. I've deleted AVG and hope that solves the problem.

Boxtops, I'm not sufficiently skilled and knowledgeable to fully understand your answer, but I'll work on it. I'm now running MSE plus Zone Alarm firewall.

Thanks again.

D
Why do you need Zone Alarm? The Windows firewall is more than sufficient...
Question Author
OK Mark. I'll delete it. Anything to streamline the system and tackle this problem
Cheers.

D
Question Author
Still no joy.

I've just forwarded a message to a mate and he received it 99 times and is well p**ssed off!

Help !!

D
Derek!!!

<mwahhhh xxxxx>
Is it only one recipient, or everyone?
Question Author
BOO ! How are you, darling ?

You've made me feel better !

xxxxxx D

Sorry, Chuck !

1 to 20 of 25rss feed

1 2 Next Last

Do you know the answer?

Help ! I think I have a virus.

Answer Question >>