Epson Xp Home Expression

[poppysix]

I have tried to replace the black cartridge in my all in one but it keeps coming up cartridge not reconised, it is a genuine epson cartridge, I contacted epsons online support and they said go to the website kb.epson-europe.com/article.aspx? article=2085&p=7 I dont know how to use it appears to be a online tutorial but I couldn't get it to work, my printer is still under warrenty should I just return it and get another epson or a different make? Thanks

[Alston]

Hi poppysix......Tell me the model number of your printer and I will then try to find-out a possible solution to your problem.

Al.

[poppysix]

Epson home expression xp 202

[Alston]

I have read that telephoning Epson online is not always successful.

If the printer is still within its warranty and you are unable to correct the fault it is certainly a matter for attention by the firm from whom the item was purchased. I would take that course of action after trying the following. :-

https://www.epson.co.uk/gb/en/viewcon/corporatesite/store/products/mainunits/faq/11504/1033

Al.

[poppysix]

thanks, will do