Contacts

[Kazal]

When I tried to send an e-mail just now I noticed half of my contacts had disappeared. Having entered the receipients address manually I went back in to contacts and found they have all disappeared. Help

[Buenchico]

We won't be able to help unless you tell us how you access your email. Do you use a proper email client (such as Outlook Express, Windows Live Mail or Thunderbird)? If so, which one? Or do you access your email via a web page? If so, with which provider?

[teacher1]

My Outlook Express is not working properly. ;o(

[teacher1]

..... anyone else having problems ?

[Kazal]

Buenchoco

I use BT Yahoo in Mozilla Firefox. Today,half of the contacts have re-appeared but from G onwards are still missing. I haven't deleted any.

[Buenchico]

Thanks for your reply.

If you're accessing your email through your web browser your contacts list will be stored on Yahoo!'s server and not on your computer, so it looks like a problem at Yahoo!'s end. (I could never understand why BT teamed up with Yahoo!, since their email services have been plagued with problems for years).

This thread suggests that missing contacts can suddenly reappear again, so the problem might simply go away in the near future:
http://forums.computeractive.co.uk/showthread.php?t=234652
(but see below about urgent action anyway!)

Since the problem isn't at your end, all you can do is to check that the missing contacts haven't somehow been added to the 'deleted contacts' list
http://help.yahoo.com/uk/bt/tutorials/cont/con_delcon2.html
and, if that doesn't work, contact BT AS SOON AS POSSIBLE. I've put that in capital because this page, about hacked accounts, suggests that there's only a very short period of time during which your contacts can be retrieved:
http://bt.custhelp.com/app/answers/detail/a_id/39411/
See 'Checking your email contacts haven't been changed or deleted' at the foot of the page).
Phone [phone] (or possibly 0800 500 233, which I've seen suggested on another thread) STRAIGHT AWAY! (Lines are staffed 24 hours per day).