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I Wonder If Anyone Can Help Me With My Blackberry Playbook Please.?

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lilacben | 17:43 Mon 16th Dec 2013 | Computers
19 Answers
It is the OS version which is a couple of years old. I am trying to put my photos from the playbook onto the laptop but it will not let me.? I connected the two together with the lead but the computor but it will not do it.? many thanks
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Avatar Image hc4361
Are you using Blackberry desktop software?
Are you getting an error message?
What exactly happens?
17:46 Mon 16th Dec 2013
Avatar Image lilacben
Question Author
blackberry device requires your computor is running windows
17:49 Mon 16th Dec 2013
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XP SP3 or later. is coming up on the laptop x
17:50 Mon 16th Dec 2013
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Sorry that is the message I get on the laptop when it connects t.?
17:51 Mon 16th Dec 2013
Avatar Image hc4361
What OS does your laptop use?

Can you connect your Playbook to your laptop via wifi?
18:37 Mon 16th Dec 2013
Avatar Image lilacben
Question Author
Hi again. it says OS version 2.1.0.1753 on the "about" page. Is that it.?
21:21 Mon 16th Dec 2013
Avatar Image lilacben
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Sorry meant to say on the Wi Fi page it is on our network connectivity.
21:23 Mon 16th Dec 2013
Avatar Image hc4361
I meant what is the operating system of your laptop? Windows XP, Vista, Windows 7?....
23:27 Mon 16th Dec 2013
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Question Author
Oops sorry...........Windows XP.
19:06 Tue 17th Dec 2013
Avatar Image hc4361
Okay.
When you connect the Playbook by usb, open Windows Explorer. (Hold down the Windows key and 'e')

Is the Playbook listed there?
22:11 Tue 17th Dec 2013
Avatar Image lilacben
Question Author
Hi again, many thanks but I am not sure where to find Windows Explorer.? I put the lead in and looked on MY Computor and it was on there but would still not upload also had the same message as before. Sorry for being so dim. x
15:08 Wed 18th Dec 2013
Avatar Image hc4361
On your laptop keyboard, hold the Windows key and the E key

The Windows key is on the bottom row between Ctrl and Alt.
15:12 Wed 18th Dec 2013
Avatar Image lilacben
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Thankyou. yes when I look on my computer, with the blackberry plugged in , the blackberry sign is there. but I stil get the same message when I press it. thankyou for your patience.Brenda
11:17 Thu 19th Dec 2013
Avatar Image hc4361
Okay, we'll try something else.

In My Computer double click on the Playbook. Does it open showing a list of the files?
11:24 Thu 19th Dec 2013
Avatar Image lilacben
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No sorry just shows the same message. x
13:35 Thu 19th Dec 2013
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Avatar Image lilacben
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methyl, yes it does say that but service pack 2.
22:08 Thu 19th Dec 2013
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And it says Microsoft windows XP .
22:09 Thu 19th Dec 2013
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Home Edition.
22:10 Thu 19th Dec 2013

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