I Wonder If Anyone Can Help Me With My Blackberry Playbook Please.?

lilacben | 17:43 Mon 16th Dec 2013 | Computers

19 Answers

It is the OS version which is a couple of years old. I am trying to put my photos from the playbook onto the laptop but it will not let me.? I connected the two together with the lead but the computor but it will not do it.? many thanks

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hc4361

Are you using Blackberry desktop software?
Are you getting an error message?
What exactly happens?

lilacben

Question Author

blackberry device requires your computor is running windows

lilacben

Question Author

XP SP3 or later. is coming up on the laptop x

lilacben

Question Author

Sorry that is the message I get on the laptop when it connects t.?

hc4361

What OS does your laptop use?

Can you connect your Playbook to your laptop via wifi?

lilacben

Question Author

Hi again. it says OS version 2.1.0.1753 on the "about" page. Is that it.?

lilacben

Question Author

Sorry meant to say on the Wi Fi page it is on our network connectivity.

hc4361

I meant what is the operating system of your laptop? Windows XP, Vista, Windows 7?....

lilacben

Question Author

Oops sorry...........Windows XP.

hc4361

Okay.
When you connect the Playbook by usb, open Windows Explorer. (Hold down the Windows key and 'e')

Is the Playbook listed there?

lilacben

Question Author

Hi again, many thanks but I am not sure where to find Windows Explorer.? I put the lead in and looked on MY Computor and it was on there but would still not upload also had the same message as before. Sorry for being so dim. x

hc4361

On your laptop keyboard, hold the Windows key and the E key

The Windows key is on the bottom row between Ctrl and Alt.

lilacben

Question Author

Thankyou. yes when I look on my computer, with the blackberry plugged in , the blackberry sign is there. but I stil get the same message when I press it. thankyou for your patience.Brenda

hc4361

Okay, we'll try something else.

In My Computer double click on the Playbook. Does it open showing a list of the files?

lilacben

Question Author

No sorry just shows the same message. x

-- answer removed --

lilacben

Question Author

methyl, yes it does say that but service pack 2.

lilacben

Question Author

And it says Microsoft windows XP .