Annoying Ads

[mangar]

I have been trying all day to get rid of ads in red capital letters underlined with a little green sign at the side. Please help.

[Buenchico]

It's malware.

Download, install and run the free version of Malwarebytes Anti-Malware:
https://www.malwarebytes.org/antimalware/
(NB: When installing, make sure that you de-select the pre-ticked option to take a free trial of the Premium version. Don't be surprised if a scan takes ages - that's normal. When malware is found, use the 'quarantine' option).

[mangar]

Thank you both for your prompt replies. I already have malwarebytes installed but it has not done the trick this time. I also have AVG but this has not worked either. Another ad is annoying me now called Buzzwok and I can't remove this either. I would appreciate any suggestions you may have.. I have windows 8.1. Thanks.

[Buenchico]

Try all of this:
http://malwaretips.com/blogs/buzzwords-virus-removal/

In case Methyl has any other suggestions, also please tell us which web browser you're using (e.g. Internet Explorer 11 or Firefox 33.2

[HansUrbancka]

I could assist if you provide the information requested by methyl.

If you do follow the instructions in malwaretips.com I would suggest that you avoid using AdwCleaner or Hitman Pro which could upset your Operating Systems Registry. Also Re-setting your Browser should be avoided for the moment because you will loose some items which will have to be re-established.

Hans.

[HansUrbancka]

Please read above ^^^^ "I could assist" as "It could be of assistance in this thread"

Hans.

[mangar]

Sorry, I have Firefox browser, I don't know the number.

[Buenchico]

>>>I don't know the number

If it's the latest version it should be 33.1.1

Go to Help>About Firefox to check.

[Buenchico]

. . . also go to Tools > Add-ons > Extensions to check that there are no recent unauthorised extensions shown there.

[HansUrbancka]

Hi mangar... What is the latest which you can report.?

Hans.

[mangar]

I couldn't get rid of the virus so I reset the computer back to factory settings and it is now working properly. I am now getting the desktop back to normal, and hope that is the last of the virus. Thanks for all your interest.