I Allowed A Bt Technician To Control My Computer

[Tilly2]

in the week. Now everything is weird. I cant get on to You tube, for example. Everything is printed down the page in blue writing, in a long list

How can I put this right?

[Baldric]

Do you think BT could help?

[Tilly2]

I can't bear to contact them again, Baldric. It's a nightmare.

[tonyav]

Was it Paul in Banalore, Yilly.
Looks like your going to have phone them again.

[Captain2]

Tilly, did you call BT and speak to a technician or did someone claiming to be from BT call you?

[Baldric]

Understood, we've been with them for years, only had to hand over control once, and came away from it with a much improved service, so no critisism.

[Tilly2]

I contacted them. Captain. It was Garandeep. He helped with a problem we had but since then, things have been very strange.

[Tilly2]

This is my post about it, Captain.



http://www.theanswerbank.co.uk/Technology/Computers/Question1468415.html

[Captain2]

Thank goodness for that Tilly. The other way round is a well known scam.

[Captain2]

Ah right, thanks - didn't see that post.

[anaxcrosswords]

This reminds me of a call I got a couple of weeks ago. The guy claimed to be from Talk Talk (had my name, address, account # and everything – evidently Talk Talk weren’t entirely truthful about their recent hack) and wanted me to go to the URL he was about to give. Cynical as I am was suspicious and told him where to go. I then called Talk Talk; in the course of that conversation I learned something that seems so obvious but I just hadn’t considered it, and I’m guessing it applies to all the providers:
You will NEVER receive a technical call unless you have arranged it beforehand. If it comes out of the blue it’s a scammer.

[pinkyboyid]

What Web Browser are you using and what is your version of Windows?

[Tilly2]

Chrome and Windows 7, Pinky.

[Buenchico]

>>> Everything is printed down the page in blue writing

Is that only in your browser (i.e. when you're viewing web pages) or is there also a problem when viewing your desktop or other programs?

Assuming that it's only a browser problem, which browser are you using? (Internet Explorer? Edge? Firefox? Chrome? Safari? Opera? Something else?)

[Tilly2]

I contacted BT and I allowed the technician to access my computer with Go To Assist. but since then I have have had some strange things happening.
Windows had to configure, the computer wouldn't start properly and now my YouTube has gone weird!

[Tilly2]

Chrome, Chris.

[Buenchico]

Crossed posts!

Sorry!

1. Click Menu (Three horizontal lines, top right) > More Tools > Extensions.
Note down the names of any extensions that you've got (and wish to retain) because you're about to remove them!

2. Then click Menu again, followed by Settings > Show Advanced Settings > Reset Settings > Reset

3. Close and restart Chrome.

4. Reinstall any extensions you want back.

[Tilly2]

Chris, I have done all that but when I clicked to reset it went wrong and wouldn't go any further. I had an AWsnap message and waited and waited for it to return. I killed it eventually. Should I try again ?

[Tilly2]

Aw, now you have deserted me in my hour of need.

Sometimes, I hate this site!

[Tuvok]

Sounds like your browser is not loading the pages correctly - as if its using an out of date browser.

If you have another browser eg, Firfox try the same page in it and see if it loads right.

[Tilly2]

Yotube is fine on IE, Tuvok. I have tried it. How do I get Chrome back to normal, though?