I suspect that you've got a corrupt sound driver.
Click the Start button.
Type 'device' into box.
Look for 'Device Manager' above it.
Click on it.
Double-click 'Sound, video and game controllers'
There you'll see the name of your sound card (if your PC has one installed) or something telling you that your computer has 'onboard sound'. (On my PC that entry reads 'SoundMAX Integrated Digital HD Audio').
Double-click on the relevant entry.
Click on the 'Driver' tab and then on 'Update Driver'
Click 'Search automatically . . . '
If the driver isn't found, cancel the operation and click on 'Driver Details' instead. Note down the manufacturer and driver version then try to locate it on the website of the manufacturer of the sound card (or motherboard if appropriate) or of the computer. Ask if you need help. If you download the driver installation file in that way, double-click on it to run it and then restart your computer.