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Explanation Please From Those In The Know.

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Jackdaw33 | 08:34 Thu 14th Dec 2017 | Computers
43 Answers
This is not a serious problem, just a minor irritation which is really getting on my titties.

Almost always, when I power up my laptop, I am greeted with the following:

(: Your PC has run into a problem and will need to restart. We're just collecting error information and then we'll restart.

I then get the message: "To skip disk checking press any key within x seconds"

The whole process takes less than a minute, but I find it intensely annoying. (Patience is the one virtue which has passed me by).

Has anyone else experienced this?
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nope..Chris should see this later
are you skipping disk checking?

if so, I would advise against it.
yes just lately, i usually press the return button and off it goes.
Theres a fix here
http://www.thewindowsclub.com/your-pc-ran-into-a-problem-and-needs-to-restart
Not sure how easy to do though maybe wait for the experts here first
I would wait for Chris !
Question Author
I used to skip it but now I don't as it's instantaneous. I just wonder whether it's got something to do with my new laptop or yet another goolie from W 10.
I would run a disc error check.
Open windows Explorer and right-click on your system disc.
Choose "properties" and then the "Tools" tab.
Under "Error Checking" click "Check now" and tick both option boxes.

You willget a message saying the disc is in use and offering to do the check when you restart - agree.
Next time you start your computer it will warn you it is about to start a disc check and offer you an opt out (just in case you're too busy to wait).
Your system disc will be thoroughly checked and any "iffy" sectors will be replaced.
Discs have spare sectors so that, if a sector starts to become difficult to read/write it can be replaced by a spare.
This process can take a while, depending on the size of disc, but worth doing if you think there might be problems. No guarantee it will fix your problem but is completely harmless and cannot possibly make the system worse.
Question Author
Thanks, bhg. However, as the whole process takes less than 60 seconds I think the simplest option is just to put up with it for now.
By ignoring this problem you could be storing up an even bigger problem
The error message is indicating a dodgy sector that could go bad at some point, if this sector contains data you may just lose a file or two (unlikely to be a data sector as windows does not check data files on boot up) if however the sector contains a Windows system file you may well not be able to boot your computer
Do as BHG has suggested
Yes I get it out of the blue for no obvious reason but only about every 6 months. Mine takes a good 5 minutes to do a disk check though.
I'd agree with the disk check. It's simple to do even if it finds nothing.

It says it was gathering information, you may find something in Event Viewer.

Or type troubleshooting in the search bar and see if system maintenance achieves anything.
Make sure your computer is updated and make sure you have up to date anti virus software on there.
If you are experiencing persistent boot errors be sure to have your data backed up as it indicates a faulty hard disk
Among other things it could be multiple sectors going bad or a problem with the boot sector
There are certain files stored on a hard drive that have to be in a certain sector of the disk (The boot sector) if this sector becomes bad the whole disk will become unusable, these files cannot be moved to another sector so while windows may detect an error it can do nothing about it. This is a worst case scenario.
Back up your data
Quick question Jackdaw. Are you running a HP laptop? Possibly the new Spectre X 360?
Question Author
Yes, it is an HP laptop:


HP Stream 14-ax002na 14-inch HD Laptop (Violet Purple) - (Intel Celeron N3060,
Tricky one Jackdaw. HP and Microsoft are aware of the issue that came about after the recent Creators update. If you are pretty teched up there is a fix if not I would wait and see but let the scans run for now until they provide a patch. As you have said it is not massively inconvenient but a little disconcerting for sure.
The Creators Update Microsoft came with KB4016871.
With that Microsoft updated "autochk.exe" (C:\Windows\System32) to version "10.0.15063.296" .
That should have addressed the following issue where autochk.exe can randomly skip drive checks and not fix corruptions, which may lead to data loss. But on certain systems notably HP laptops didn't. If you know how to replace autochk.exe with the previous version "10.0.14393.0"
Otherwise I would wait a while. It has strangely been a huge issue in Holland.
Been having a look around and it appears that instead of reverting to an older system check version some people have found that if they go into AutoChkSkipSystemPartition and change the 0 to 1 it cures it. Again not for the less than advanced user.
You can find that Via System\CurrentControlSet\Control\Session Manager\AutoChkSkipSystemPartition.
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Thanks, Togo. I think I'll leave it for now as it doesn't affect logging on, just a minor nuisance.
i have a dell inspiron windows , and this happens on my laptop, will just let it do its thing from now on going on the replies.
Good call Jackdaw. I have just fired up my HP Pavilion G6 to check. No problem. :))

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