­
Junk Mail Folder Disappeared In Outlook ....... in The AnswerBank: Technology
Donate SIGN UP

Junk Mail Folder Disappeared In Outlook .......

Avatar Image
Gizmonster | 13:21 Thu 26th Dec 2019 | Technology
3 Answers
I use outlook for one of my emails and I log on, by going to https://outlook.live.com/ using chrome on my laptop. I noticed today that my junk email folder has disappeared and no amount of searching through the other folders can find it.

I logged on using my phone and also using chrome and I can see the junk folder okay, so I initially thought that the problem must have been related to my laptop ..... however, when I log on using another browser on my laptop, I can see the junk folder okay, so it appears that the problem is chrome related, but only on my laptop.

I googled the problem and found lots of other people have had the same issue, but I couldn't find a solution.

Anyone any ideas please??
Gravatar
Rich Text Editor, the_answer

Answers

1 to 3 of 3rss feed

Avatar Image
Clear Chrome's cache https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en If that doesn't work, reset Chrome https://support.google.com/chrome/answer/3296214?hl=en-GB
16:46 Thu 26th Dec 2019
Question Author
Weird .... I haven't touched anything and for some reason or other, it's just fixed itself - the "junk email" folder is back to where it should be.

Thanks for the links .... but not needed now, although I may need to have a look if the problem returns.

Anyway, have another BA to go with your gazillions of others :)
Not that it matters now. But you do need to sync your outlook(microsoft) account across the different devices that you are accessing it on. Otherwise it can take a while for the different devices to " catch" up with each other after you have logged on with one or the other. Another good idea is to share bookmarks/favourites between browsers if you are using different browsers on different devises.

1 to 3 of 3rss feed

Related Questions

Sorry, we can't find any related questions. Try using the search bar at the top of the page to search for some keywords, or choose a topic and submit your own question.

Complete your gift to make an impact

The Answer Bank needs your help! Please turn off your adblocker to keep this site operational. Click the button below for guidance.

Did you know we are funded by ads? When you turn off your adblocker, you help keep The Answer Bank running.

Frequently Asked Questions
I'm not using a blocker. Why am I seeing this message?
You're likely seeing this message because an app or extension on your computer is blocking ads. The app or extension may be a "privacy" or "malware" blocker, or a VPN.

I disabled my blocker. Why am I still seeing this message?
It's common to have two or more adblocking extensions running at the same time. See the question above.