netgear router

[748rhydhir]

fitted netgear router for wireless link.all works ok except every time i switch my pc on i get a new hardware detected wizard screen come up.
any ideas please.

[BillyNoMates]

Can you tell us which Netgear wireless card / USB device you have connected / installed on your PC ?

[748rhydhir]

netgear dg834g router,wg111 usb device.
device manager shows it as other devices-speedtouch
330 which was my previous broadband modem.
i have removed speed touch 330 instalation files & deleted
speed touch 330 from device manager,but when i start pc again speed touch 330 shows up in device manager.i hope this may help

[BillyNoMates]

Hmm - a strange one. I am sure the Speedtouch is physically disconnected - right ?

Which ISP are you using ?

Which Operating System are you using ?

Do you know if it a version 2 or version 1 WG111 ?

Do you know what version of drivers you are using ?

I know the WPN111 product well but not the WG111 - they are essentially the same device just that the WG is the 54MBps version.

Sorry for so many questions - just trying to getting a better picture of your setup.

[748rhydhir]

speedtouch disconnected
isp eclipse
winxp
version 2
afraid not
in device manager if i disable rather than delete the speedtouch icon the problem disappears.
hope this helps.
appreciate very much your time & trouble.
regards,
john

[BillyNoMates]

Thanks for the info. I think you have pretty much idetified the issue in that your PC still expects to see a Speedtouch 330 device on that USB port.

Firstly I would fully ensure that all traces of the Speedtouch installation have been removed.

Ideally to do this you need the Speedtouch Setup CD - do you have one of these ?

[748rhydhir]

yes i have i will run as you suggest to see if there an uninstall programme on it.
i have done a file search for speed touch and none are identified.
i'll run the cd & let you know.
regards,
john

[BillyNoMates]

The SpeedTouch� CD Browser should start automatically. Choose your language and go to Install SpeedTouch� USB/330 Software > Remove USB Software

Note If the SpeedTouch� CD Browser does not appear automatically, open a Run window via Start > Run from the Start menu and enter the following path: D:\menu.exe, where D stands for the drive letter of your CD-ROM drive.

I also recommend that once the above is carried out, you download and run CCleaner to clear up anything that may be left.

Then I would reboot twice, the second time in Safe Mode.

Then Control Panel and Remove Programs to uninstall the Netgear s/w for the WG111. (you may have to run this in Normal boot mode)

Again, run the CCleaner to remove anything relating to Netgear. Reboot a couple of times with nothing connected to the USB ports.

Then download the latest Netgear driver s/w from here ;

http://kbserver.netgear.com/products/wg111.asp

You need to verify which version of WG111 and follow the appropriate link. The important thing is to fully install the Netgear software before rebooting and connecting the WG111.

Sorry this is so long but I think it should help. Let me know how you get on - Good Luck !

[748rhydhir]

many thanks for your help.when i removed the speed touch modem i left the usb cable connected to my usb hub,once i removed the redundant cable the problem went away.
why i haven't a clue
kind regards * thanks once mor,
john

[BillyNoMates]

Glad you got it all resolved - I didn't to think about a USB hub !