cannot acess internet explorer

[marvinmoon]

on my daughters lap top she can only use MSM we cannot connect to internet explorer no search engines no other web pages i done tools- internet options- home page all with no joy what am i doing wrong signal strengh is excellent

[Buenchico]

If the PC can connect to the internet but the browser can't, it suggests that something is specifically blocking Internet Explorer. The obvious candidate is the firewall software.

Without knowing which firewall your daughter is using, it's hard to give very detailed instructions. Basically, you need to look for something like 'Program controls' and then look to see which programs have permission to connect to the internet. You'll probably find that IE is blocked. The instructions to unblock it will probably be self-evident within the firewall. (If not, try right-clicking on the reference to IE, to see if there's a 'permit access' option. Alternatively, if there's a red cross next to IE, left-click on the cross and change it to a green tick. The latter instructions work with Zone Alarm).

If you can't work out how to get into the firewall settings, just try temporarily disabling the firewall temporarily. (Press Ctrl-Alt-Delete and enter the task manager. Click on the firewall program and select 'End task'). At least you'll then know whether the problem does lie with the firewall.

Chris

[hedgehogy]

If disabling the firewall does not allow Internet Explorer to connect to the internet, have a look in: Tools -> Internet Options; Choose the Connections tab and then Lan Settings. Make sure that Automatically Detect Settings is ticked.

[Paulst30]

might be related to the connection itself.

press windows key +R on the keyboard and type cmd. this will open a command prompt. Type ipconfig/release then you will see three lines of numbers all zeros.

now type ipconfig/renew and this will refresh your laptops IP address and hopfully your connection too. If your on Sky Broadband you'll be doing this more often.