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Ethel, Thank you for all your help but still I am unable to send a fax....It could possibly be me but I have followed the advice given to the letter...Will possibly end up buying a new fax machine although, as I have numerous phones, it might be better to get the usb external fax modem from Maplin. What do you suggest?...I have tried downloading the dll file you indicated for my pc and followed the instructions for finding the hidden fax program for my laptop but I still get a failed reply......Thanks for trying