removal of virgin broadband pc guard

[jonfra]

I am trying to uninstall the above,when i click remove programme i get the window,radial security services install encountered a problem,therefore i cannot uninstall.i have installed cc cleaner that is supposed to uninstall any programme but it doesnt,
ive gone thro msconfig,/start up,but pc guard is not there to untick the greentick,
any help out there.

[Ethel]

Does this help?

http://kb.virgin.freedom.net/index.php?ToDo=vi ew&Frame=1&questId=331&catId=13

[jonfra]

ethel
what can i say,even virgin helpline didnt help they told me the set box top was the trouble,as it was stopping the uninstall and i needed to upgrade to cable modem,this i did after 3 week wait, but still wasnt the answer.youve come out TOPS,thanks a million,as i trust you what is the best av/firewall/ i can install,thanks again.
JOHN.

[Ethel]

Luckily a friend had the same problem and I was determined I wouldn't forget how we fixed it. :)

Two free firewalls I would recommend - take your pick, you should only ever use one at a time.

ZoneAlarm
http://www.filehippo.com/download_zonealarm_fr ee/

Comodo
http://www.personalfirewall.comodo.com/

Good free AV if you don't have one - again take your pick

AVG
http://www.filehippo.com/download_avg_antiviru s/

or Avast
http://www.avast.com/eng/programs.html
(the free version is the second one in the list)

[jonfra]

Thanks ethel,
Just as a matter of interest what happened was ,about 6 weeks ago i booted up all of a sudden a window popped up telling me pc guard failed to configure please uninstall,i went to uninstall half way thro it stopped ,i returned to browser page and suddenly in the tray the pc guard ICON vanishes and a icon FREEDOM appears where freedom came from i do not no ,i told virgin but they didnt want to no,was that what happend to your freinds?
john

[Ethel]

No John, he just decided he no longer wanted it. :)

Glad you're sorted now.