Why has my PC died ?

[carriesmum]

Hi

My problem is :

When I start my pc , I get my wallpaper , but that's it , it has no icons/programs/, the only thing I see is my wallpaper, and my mouse, and when I do right mouse click I also can't see the window it makes , and alt+ctrl+del , doesn't show/work either.

I really need some help please.

[pauln90]

Can you get into system restore to get to a date when everything was ok ie start -> programs -> accessories -> system tools -> system restore.

Can you click on start then RUN button and then type in Explorer.exe. This should then launch the icons.


This happened to me about 6 months ago and running Vundofix and then running Adaware and Spybot got rid of the nasties that caused it.

Good Luck

[carriesmum]

No, I cannot gt into anything there is nothing on my screen except my wallpaper. No icons at all.

I am really struggling here, but thanks for taking the time to try and help.

[pauln90]

Firstly I am assuming that you are using Windows XP

Can you get into safe mode and then choose the "Last Known Good Configuration " facility.

Read this article

http://www.computerhope.com/issues/ch000626.ht m

If you cant even do this then if you have the original windows disc you may have to do a repair installation

http://www.microsoft.com/windowsxp/using/helpa ndsupport/learnmore/tips/doug92.mspx

[carriesmum]

Thanks for your suggestions I will try them out and get back to you.

I have had an IT engineer here for 7 hours today and he has never seen this before. He tried all sorts but it has defeated him and I am so upset I can't begin to tell you. He has cloned the data from the machine so at least I know that is safe.