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The unplug and restart did the trick Koster ,why oh why dont they give advice like that with pcs instead of code 21 and windows is uninstalling this device and mass storage talk
Well Koster he didnt get a disc as such ,its an hp pc and you had to make two, this he did but we both chickened out of using them thought we could be digging the hole deeper, well thanks again for that tip we can now go back to putting the world right on our dog walks
all the best