Question Author
Hi deggers, a new power lead arrived and within 2 minutes I was disconnected again, rang orange and was on the phone for nearly 50 minutes while they tried out all sorts of tests, I was told I would receive a text today of the results of a line test or to ring them this morning which I did.
Went through the same tests again, opened up the router homepage and did a few tests, was told to re-type username and password and hit enter, then after 30 secs all the lights went off on the router, then came back on and actually stayed on and have been since!!