No Internet Connection

[Alicat58]

I moved house this week and a BT engineer came and re-installed my fibre box, connected it to my TalkTalk D-Link router and everything was fine. On Thursday my internet light on my router turned red and I have been unable to get a connection back. All the other necessary lights on my modem and router are green and TalkTalk are sending an engineer...next Thursday!
I feel sure there must be something simple I am missing. I have unplugged, re-plugged, re-set re-booted everything, checked all the cables but all to no avail.
I can get into the D-Link web page and there are red lights on my internet and adsl connections although I am not connected via asdl.
Can anyone offfer any advice as I am having to mooch round friends and relatives to botrrow their wi-fi and am just lost without having access at home?
Many thanks in advance.

[Zacs-Master]

Have you tried switching it off and on again? Seriously.

[ummmm]

Isn't unplugging the same as turning off? I think it is...

[Alicat58]

As I said, I have taken out and put back in every plug, re-booted, reset everything but no joy!

[Zacs-Master]

I must have skipped that bit. Apologies.

[hc4361]

My guess is you are connecting to the router just fine. The problem is the router isn't connecting properly to the internet due to a fault at the 'other' end - nothing you can do but wait for the engineer

[Alicat58]

methyl I find your answer very inappropriate and unhelpful. I explained my problem - the package has nothing to do with it as everything was working as it should to start with.
Telling me to talk 'politely' to TalkTalk implies that I have not been doing so. I have been but even if I had been extremely rude that is none of your business, so if you make a comment on someone's post please be more constructive or keep your opinions to yourself!

[mikey4444]

Alicat58...I am with you here. I don't think you deserved the somewhat rude reply that you had. Methyl...go and sit on the naughty step please.

Anyway, Ali...is your internet fixed now ? I have to say your story rings true for service from TalkTalk. Consider moving to another ISP. I am with BT and have been for 20 years.

[Alicat58]

Thank you Mikey! I am expecting a visit from an engineer on Thursday so awaiting patiently. I have been with TalkTalk since they first started broadband and have to say that after their initial teething troubles, I have had no problem with them, plus I am paying far less than I would with BT.
I suspect the problem must be with the router which I brought with me from my last address. I was getting a steady 38 mbs wifi with the medium fibre package. My initial speed test in the new house was slower but I am further from the exchange so this was to be expected.
I am going to look into getting a better router at some point, although I have discovered that if I use my TalkTalk mobile as a wifi connection it is not using any of my data allowance so I am accessing the internet, although very slowly via 3g.