Malware Scan

[tearinghair]

Have just completed a scan using the free version of Malwarebytes. I was out when it finished, so there was a gap of an hour before I saw the results. As on the last occasion, it told me that there's one potential problem detected, but I can't see a way to get rid of it as there is nothing listed and no obvious 'actions to take' option. Has it got rid of the infected file in the intervening period? If not, how do I do so?

[jno]

that's odd, I usually get offered the option to quarantine everything. Are you sure there's not another window open somewhere that offers you this?

You could always just run another scan. If it's the quick version it'll only take 5-10 minutes.

[tearinghair]

I can't see the option for a quick scan since the website changed.

[jno]

I see what you mean. But I think they're all quick scans. (I've just started one to check.)

[ivor4781]

no quick scan on my new updated malwarebytes either

[SlackAlice]

You don't scan from a website, you scan from an installed program.

When you start the program, just click on the Scan button and then the Threatscan option. I doesn't take long, just did one and it took 5Mins 43 seconds.

[Old_Geezer]

Were I you I would uninstall the existing Malwarebytes you have, then download and reinstall 'from scratch'.

[tearinghair]

Full scan took over two hours. I've just looked at the home page (sorry, maybe that term only applies to websites...) again, and it's giving me two options only (Threat scan'our most comprehensive' and Custom scan). The third, Hyper scan, won't let me click on it.

[jno]

my scan took 15 minutes - and then vanished without giving me any options, just as yours did. But I tried clicking on History and it gave me a list of things it had quarantined and gave me the option of deleting them, which I did. They hadn't apparently been quarantined today, though. So I don't know exactly what's going on.

[Old_Geezer]

Well: you must have a lot of hard drive space for it to check.

I can't check on my PC since I'm at work, but your experience seems strange.

No doubt someone can confirm your screen is the same as theirs, or otherwise.

[ivor4781]

SlackAlice
"You don't scan from a website, you scan from an installed program." the questioner scan from a malwarebytes programme not a website cant see where you got that from, as i said the new version of the prog has no quick scan option and my scan of a 500mb disc takes around 10 mins .
tearinghair on mine if it finds anything i click on quarantine

[SlackAlice]

You only get 'Hyperscan' with the full 'paid for' version.

Depends a lot on how fast your computer is as to how long it takes and whether your using it at the same time. The more items that you switch off, increases the resources available for the scan.

[jno]

it's odd, isn't it, I didn't get any notification at all of what it found. I did last time, which was a couple of weeks ago, I think. Nor did I get any option as to what kind of scan, just a tab that said "scan". They must have changed their system, but I've no idea if it's working.

[ivor4781]

go to history on malwarebytes you will see any quarantined items

[ivor4781]

if you click on scan at the top of malwarebytes there is scan options showing

[jno]

it didn't give the option of quarantining anything, though (it used to), and the History was just a list of old ones. Maybe there just wasn't anything to find today, but that would be a first.

[SlackAlice]

ivor4781

//I can't see the option for a quick scan since the website changed.//

Perhaps I misunderstood the statement. Thank you for your attention to detail.

My 'Threatscan' at 5m 43secs covered a 800Gb SSD and a 1 TB additional drive.

[ivor4781]

if its found nothing then its found nothing,your clear

[jno]

oh yes, found that one, thanks Ivor. Threatscan seems to be the default one, and I guess Hyperscan is what used to be a quick scan. But there isn't an equivalent of the deep scan (an hour or two) that there used to be?

[ivor4781]

SlackAlice
yes think she meant prog not website :-)

[jno]

I hope you're right, Ivor. Like I said, it would be the first time in history it's found nothing at all. It's also unusual not to get a note saying what the results were.