When I travelled up to Stoke last week, on the Virgin train, there was free wi-fi available. I connected to The Virgin WI-Fi and it said connected. However, when I then tried to use the internet it said 'No internet connection, check Wi-Fi connection'.
Ikept checking Wi-Fi connections and it continued to tell me it was connected......!
I could not get it to work properly. Does anyone know why, or what happened?'
My memory says that you have to use a browser (chrome, safari, whatever) first on Virgin wifi, before any other app, so that they can harvest your email for future offers.
When you open the browser you should see a Virgin page that you have to either fill in information such as email address or click an 'I accept the terms' box before it will allow you to access the internet