Hi mr b if u have the same as me then it is white (netgear)and you can lie it down or stand up - if you look at the back there is a little black hole that you can insert a biro or pencil into .
i was told by sky to reboot you have to turn off both comp and router then turn them both on, as you turn on comp insert pen/pencil into reset hole in router for 15 seconds AS COMP IS STARTING UP and then test to see if same problem still occurs.
I did it and it worked for me, hope it helps.