BT Openworld broadband

[Jillius]

Does anyone else get totally racked off with their broadband going off every few minutes ???
If so, how did they get it solved ?

[Jillius]

I've clicked on the bt broadband help thing only to be told i have to update it. They say it takes no longer than 3 minutes...... it's taken ten minutes already and still has over 2 hours to go. Not good enough !!!!!!! Grrrr

[cazzz1975]

I have had the same problem neil, I bet you love talking to the technical support as well ;)

the reality is that there are too many users for the exchange, the exchange needs to be completely updated, the line drops you get is because of the sheer volume of broadband users, they cannot fix this problem and everyone I know has the same prob.

its a big prob for BT as it would cost a looot of money to improve the service, I have terminated my contract with them because of this. I now have virgin cable (it has to be a cable connection because internet providers like sky only rent the line of BT so you would still get the probs)

virgin cable broadband is very good, no loss of service and cheaper than BT, you dont have to have the tv,phone or anything just the broadband. you may consider it when you are fed up with indian technical help, engineers who say there is nothing wrong or when you keep losing your connection.

[cazzz1975]

sorry post was for jillius

[gina32]

mine has been going on and off all day, phoned the support(thats a laugh) centre to be told thats every thing was ok and to keep check of it and someone would ring me back at 3.30 to see how its going, im still waiting!! cant wait for my contract to be up

[Jillius]

I agree ! I get so irate when they don't admit that the problem lies with them cos in the past I have completely cocked my computer up by trying to change the settings etc thinking that the problem is at my end when in fact it's at theirs ! We have a contract to stay with them for a year but they can sod off, why should we pay �29.99 for something that is no good. Even dial up was quicker than this, and that's saying something lol.
Oh well, only another hour and ten minutes to go till the download is done.

[cazzz1975]

I had my contract terminated at no cost due to poor service, I argued and argued until they saw my way of thinking.

basically I based my arguement on the fact that I paid for an internet connection that I wasnt getting, I complained about the time lost speaking to a lot of technical people and the inconvienience of waiting for engineers to visit.

they allowed me to drop my contract and the same day I booked virgin to fit cable broadband which is super :D

[Jillius]

Looks like I'll have to do the same thing ! It's enough to drive you to suicide lol !!
What really drives me mad is when i want to bid for something on ebay, then the connection goes and I lose out. No wonder i've got psoriasis lol

[cazzz1975]

well, they didnt work for me neil...

the problem is BT's technology needs to be updated, a simple update will not solve the problem of continuous line drops

[cazzz1975]

well I have a connection that is constant so until something happens that changes the situation I am happy enough with virgin....

[Jillius]

Only another 45 minutes to go...................yawn

[Jillius]

This is more like Virgin...................it won't go all the way !!

[Jillius]

I just don't *!!@@*** believe this !! I have just clicked on to the thing I just spent 3 hours downloading only to be prompted to do it all again !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

That's it, I give up. I will be ringing BT up tomorrow and telling them where to stick their Broadband !