The receipt you get from the post office is also the Certificate of Posting (it used to be separate) - this entitles the sender to claim the value of the goods up to 10 times the cost of first class stamp - �36 at present.
It does not need to be sent either recorded or special delivery for this compensation.
Sometimes the post office will ask the recipient to sign a form confirming they have not received it.
What happens if your mail is lost?
If your mail gets lost, we�ll give you a minimum compensation of 12 First Class stamps. However, if there was something of value in your mail, we'll refund the actual loss, up to a maximum of �36 or up to the market value, whichever is the smaller amount. Please apply for this within 12 months.
Please note that we do not pay compensation without an original certificate of posting being produced
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