you've added a link to the answerbank itself - so it always opens up on everyone's pc as it always does.
You'll need to do a screen print of what you are seeing and link that.
I would hold the Alt key down (at the end of the space bar) and then press the Prt Scrn button (top row by the F12 button), then open a blank word document and then press the paste icon and you get a picture of your screen on the word document.
That's handy to know anyway.
After that it gets technical so best wait for Chuck Fickens or one of the other IT chaps to arrive.
Sorry I couldn't help further.