call recording software

[slivegary]

We are using SIP soft phone in our call center. I want to record the conversation. Is there any call recording software available?

[ChuckFickens]

What sort of VIOP server are you using? call recording features would normally be server based and unless you are using a open source solution (asterisk) then you'd normally have to pay a license fee for the recording features.

[redcrx]

can you not asked the company who installed it? surely a call centre wouldnt need to resort to asking on the web?

im sure another newbie will come on with the right answer though lol

[ABerrant]

As if by magic...

[ChuckFickens]

LOL, we have recently upgraded the phone system were I work, and that ↑ was one of the bits of software we looked at.

It's totally Crap! overpriced, low quality and has about the least intuitive user interface I've ever seen, add to that the industry reviews that state its unreliable and frequently crashed most of the systems it's installed on I would not suggest anyone touches it with anybody elses barge pole!

[alexis435]

Call center monitoring software is used to record conversations and identify directions for growth and expansion. If you want call recording software to record conversion than you can visit http://www.go4customer.com/au/

[alexis435]

Enghouse Interactive call recording is the easy and affordable ip call recording and monitoring solution for IP telephony and unified communications systems.

Some of the basic functions of this software is :-
> Silently monitor calls
> Record 100% of calls
> Set triggers for automatic recording
> Record calls on-demand
> Configure users into recording groups