Suckered by TalkTalk

abstibus | 20:00 Wed 27th Oct 2010 | Internet

8 Answers

Am I the only idiot who has ben suckered by TalkTalk?
If there are others out there, can we form a club - preferably one resembling a baseball bat?

HELP! email problem

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ask100

Best Answer

I've had exact;ly the same problems as you with TalkTalk since they took over Tiscali.
If you collect together all the phone bills to call their customer service you can claim back the whole amount you have spent accross the period. That's what I am about to do.

15:42 Sun 31st Oct 2010

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ChuckFickens

in what way?

I'm with talk talk, I pay them, they provide a DSL circuit to my house, I don't see a problem with them.

at least 90% of perceived problems with ISPs is either user error or the user not understanding what they are going to get.

Queely

I do sympathise. I have got to the point where calling Customer Services fills me with dread - for a company involved with communication they are not good at it. They are cheaper than most others, but, as I have discovered, there is a reason for that.

abstibus

Question Author

Thanks for your replies.
I had a perfectly satisfactory service with Tiscali for more than 2 years.
For the past 14 days I have had problems with TT; have spent over 4 hours (@5p per minute) trying to get the problem resolved, have spoken to numerous 'advisers' or whatever, and am still no nearer a solution.
I have had a mail from someone calling himself Ricardo Fernandez telling me the old chestnut that 'the engineers are working on the problem.' There was no response to my reply.
No matter that I am paying over £28 a month for the service (for your information, Chuck).
The revenue TT gets from calls to their 'helpline' must be unbelievable.
I am totally disgusted with the entire operation.