Question Author
Sorry for the delayed response.. with Thanks...
We have solved the problem. Although the bluetooth was enabled there was another setting hidden right in the very depths of the phone that had to activated just before receiving data.. and as you can imagine the 'distructions booklet' as I like to call it was no help at all... no instructions enclosed..
She was trying to transfer stuff from her old phone ...a short-cut rather ironically...
Again .. sorry for the belated gratitude's hc4361 and methyl .... top bananas !