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My Browser Has been Hijacked by 'Snap.Do' Could use some help!
15 Answers
Good morning!
Yesterday I thought I had successfully removed Snap.Do, including removing IE and replacing it with Firefox. All was well till this morning when I received a 'Flash' update notice. After adding that Snap was back. I'm using Windows 7. I changed the start up preferences yet it all resets to snap. I'm afraid to use Hijack This as I'm not sure what line I'd have to delete..I assume it's a BHO. If what I'm writing makes it appear as if I know what I'm doing, I confess, I don't!
Would be grateful for any advice and suggestions. Many thanks!
Ollie
Yesterday I thought I had successfully removed Snap.Do, including removing IE and replacing it with Firefox. All was well till this morning when I received a 'Flash' update notice. After adding that Snap was back. I'm using Windows 7. I changed the start up preferences yet it all resets to snap. I'm afraid to use Hijack This as I'm not sure what line I'd have to delete..I assume it's a BHO. If what I'm writing makes it appear as if I know what I'm doing, I confess, I don't!
Would be grateful for any advice and suggestions. Many thanks!
Ollie
Answers
1 to 15 of 15
> all those security items would have protected me
In fact, almost certainly the exact opposite! Having more than one anti-malware product of the same type installed can actually be harmful to your machine. Apart from slowing the thing down, they often interfere with each other's operations, which can occasionally allow malware through.
In fact, almost certainly the exact opposite! Having more than one anti-malware product of the same type installed can actually be harmful to your machine. Apart from slowing the thing down, they often interfere with each other's operations, which can occasionally allow malware through.
10:39 Tue 22nd May 2012
Download, install and then run a full scan with malwarebytes.
http://
When you first run it let it update and also you'll get a prompt about starting a trial of the full version, make sure you click decline so you are left with the free version installed.
http://
When you first run it let it update and also you'll get a prompt about starting a trial of the full version, make sure you click decline so you are left with the free version installed.
> all those security items would have protected me
In fact, almost certainly the exact opposite! Having more than one anti-malware product of the same type installed can actually be harmful to your machine. Apart from slowing the thing down, they often interfere with each other's operations, which can occasionally allow malware through.
1) Download Microsoft Security Essentials
2) Remove ALL other anti-malware products, including anti-virus
3) Install Microsoft Security Essentials and let it do its initial scan
4) Run malwarebytes on a regular (say, weekly) basis
In fact, almost certainly the exact opposite! Having more than one anti-malware product of the same type installed can actually be harmful to your machine. Apart from slowing the thing down, they often interfere with each other's operations, which can occasionally allow malware through.
1) Download Microsoft Security Essentials
2) Remove ALL other anti-malware products, including anti-virus
3) Install Microsoft Security Essentials and let it do its initial scan
4) Run malwarebytes on a regular (say, weekly) basis
Snap.Do is a product that helps you enhance your browsing experience. It includes many useful features such as screen capture, sharing tools, radio & TV streaming and more. You can get more info here: www.snap.do . If you want to remove our product please read our FAQ page (http://snap.do/faq/SnapDo/FAQ_ENG.html). If you encounter any problem feel free to email us - [email protected] .
Chuck, thank you for that!
Mark, this helps too! It has been an exasperating experience.
Now, for Snap.Do: Whilst I understand you're probably proud of your software, I, for one, have found it to be an insidious intrusion. Repeated attempts to remove it have proven unsuccessful and I noticed when I visited your site I could not locate this particular faq. I did, in the first instance go to Control Panel to remove it and for some reason the snap media bar simply did not exist!
Whilst some people may be delighted to receive this 'helpful' assistance Snap.Do offers, I encourage people to read the terms of acceptance of anything they add to a computer as it can often include software that is not wanted.
Sadly, the laptop in question is not my own, but that of an elderly person who has the most minimal of understanding of what she's doing, which compounds matters. I'll take your support faq to her home and endeavour again to remove it. Thank you for providing this helpful link.
Mar, based on your good advice I'll make sure there's no competing software and I'll add the MS extension to ensure she runs safely.
Thank you again everyone!
Mark, this helps too! It has been an exasperating experience.
Now, for Snap.Do: Whilst I understand you're probably proud of your software, I, for one, have found it to be an insidious intrusion. Repeated attempts to remove it have proven unsuccessful and I noticed when I visited your site I could not locate this particular faq. I did, in the first instance go to Control Panel to remove it and for some reason the snap media bar simply did not exist!
Whilst some people may be delighted to receive this 'helpful' assistance Snap.Do offers, I encourage people to read the terms of acceptance of anything they add to a computer as it can often include software that is not wanted.
Sadly, the laptop in question is not my own, but that of an elderly person who has the most minimal of understanding of what she's doing, which compounds matters. I'll take your support faq to her home and endeavour again to remove it. Thank you for providing this helpful link.
Mar, based on your good advice I'll make sure there's no competing software and I'll add the MS extension to ensure she runs safely.
Thank you again everyone!
We are sorry to hear about your bad experience with our product.
If you need any help resolving any further issue regarding our product, please contact us at [email protected]
If you need any help resolving any further issue regarding our product, please contact us at [email protected]
Ever website I go to about this snap.do horror show of a software that snap.do guy comes in and says the same thing... that program is a wretched intrusion, nothing finds it not even hijackthis, or revouninstaller, not even malwarebytes, & I am not going to go to your website or fear o getting that snap.do garbage on my own laptop... I am going install sandboxie and do it that way..
-- answer removed --
Hi I solved the problem. legit way to remove the snap.do, and it works like a charm :) at last!!!!
Internet Explorer users
Open your browser's Search menu (upper-right corner of your browser) by clicking the arrow.
Choose Change Search Defaults…
Select Linkury Smartbar Search Web Search.
Click the Remove button, and then click OK.
Mozilla Firefox users
Open your browser's Search Engine menu (upper-right corner of your browser) by clicking the arrow.
Choose Manage Search Engines…
Select Linkury Smartbar Search Customized Web Search.
Click the Remove button, and then click OK.
Google Chrome users
1.Click the wrench icon next to the browser address bar
2.Select Options
3.Click the Basics tab.
4.Click Manage search engines in the "Search" section.
5.Select the Linkury Smartbar Search from the list
6.Click the X that appears at the end of the row.
7.Select the search engine you want to use as your default search engine
8.Click the Make default button that appears in the row.
All my best MSK
Internet Explorer users
Open your browser's Search menu (upper-right corner of your browser) by clicking the arrow.
Choose Change Search Defaults…
Select Linkury Smartbar Search Web Search.
Click the Remove button, and then click OK.
Mozilla Firefox users
Open your browser's Search Engine menu (upper-right corner of your browser) by clicking the arrow.
Choose Manage Search Engines…
Select Linkury Smartbar Search Customized Web Search.
Click the Remove button, and then click OK.
Google Chrome users
1.Click the wrench icon next to the browser address bar
2.Select Options
3.Click the Basics tab.
4.Click Manage search engines in the "Search" section.
5.Select the Linkury Smartbar Search from the list
6.Click the X that appears at the end of the row.
7.Select the search engine you want to use as your default search engine
8.Click the Make default button that appears in the row.
All my best MSK
I know this is an old question but I want to share some tips that help get rid of such browser hijackers or unwanted programs.
If you are seeing pop-ups or linked to a specific site, they are almost certainly being caused by malware. Here are some tips you can follow:
Uninstall unfamiliar or suspicious extensions.
Uninstall suspicious programs from your computer.
Reset your browser settings.
It's also necessary to check your browser's shortcut and make sure it's been affected.
Take Chrome for example (mentioned in this article: http://
Find Chrome icon on desktop, right click it first, and then select “properties” option from the drop-down list.
Once the new window is opened, check “target” section and delete the malicious argument if it is added after “C:\Program Files\Google\Chrome\Application\chrome.exe”. “C:\Program Files\Google\Chrome\Application\chrome.exe” should be left only. Check it again, click “OK” as it is clear.
If necessary, try Adwcleaner or Malwarebytes Antimalware.
Hope this helps.
If you are seeing pop-ups or linked to a specific site, they are almost certainly being caused by malware. Here are some tips you can follow:
Uninstall unfamiliar or suspicious extensions.
Uninstall suspicious programs from your computer.
Reset your browser settings.
It's also necessary to check your browser's shortcut and make sure it's been affected.
Take Chrome for example (mentioned in this article: http://
Find Chrome icon on desktop, right click it first, and then select “properties” option from the drop-down list.
Once the new window is opened, check “target” section and delete the malicious argument if it is added after “C:\Program Files\Google\Chrome\Application\chrome.exe”. “C:\Program Files\Google\Chrome\Application\chrome.exe” should be left only. Check it again, click “OK” as it is clear.
If necessary, try Adwcleaner or Malwarebytes Antimalware.
Hope this helps.
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